Complaints
Resolving Problems (Complaints process)
Throughout the consenting process the building team maintain a customer focus. However, if you are unhappy with the building team's customer service or decisions, all complaints should be forwarded to the Council's Regulatory Services Manager. The complaint will be investigated and the Regulatory Services Manager will determine what further action should to be taken in regard to the complaint.
If the outcome from a complaint is deemed unsatisfactory by the complainant, the matter will be escalated to the Executive Manager of Planning and Environment for determination.
All formal complaints to the Council must be received in writing (email or letter.) Complaints should be addressed to: Regulatory Services Manager, Central Otago District Council, PO Box 122, Alexandra 9340 or emailed to: building@codc.govt.nz
Our standard response timeframe is an acknowledgement within two working days and a response in 10 working days. However, if the issue needs more time we will let you know and keep you updated.
If you have any queries, concerns or complaints about Council's building control functions, guidance on resolving problems can found on the Building Performance website.
The Building Act has provision to obtain a determination. A determination is a legally binding ruling made by the Ministry of Business, Innovation and Employment (MBIE) about matters of doubt or dispute to do with building work. Guidance about determinations can also be found on the Building Performance website .
Determinations Process
If you have a complaint regarding a building or building work and whether it complies with the Building Code this should be discussed with Central Otago District Council in the first instance to try and resolve the complaint. However, if this cannot be resolved the Ministry of Business, Innovation and Employment (MBIE) have the ability to make a determination on the matter.
A determination is a legally binding ruling made by the Ministry of Business, Innovation and Employment (MBIE) about matters of doubt or dispute to do with building work. Guidance about determinations can also be found on the Building Performance website .
https://www.building.govt.nz/resolving-problems/resolution-options/determinations/
