Need a Water, Wastewater or Stormwater Connection?
If you are building a new house, developing property, or relocating an existing service you may need to make a temporary or permanent disconnection, move an existing connection or get new water, wastewater or stormwater connections.
- Contact Council and check whether there is a connection available.
- If there is no connection check whether you are able to connect to the Council services and what fees apply.
- Engage a qualified plumber or drainlayer to do the work.
- Advise your contractor of any special requirements relating to your new connection, for example any Resource Consent conditions.
Who makes the Application?
What is an Approved Contractor?
A Water Services approved contractor is a plumber and/or drainlayer who has:
- registered their qualifications with Council,
- agreed to follow Council process for making connections,
- agreed to complete any connection to a Council service in compliance with the latest engineering standards and Council's Water Supply Bylaw,
- is SiteWise pre-qualified, and
- agreed to provide as-built drawings within 10 days of completing the connection work.
Please Note: Approved contractor status does not imply any assessment of the quality of work of that contractor. Council does not accept any responsibility for the standard of work of contractors on the approved contractor list.
If you would like to know more about becoming an approved contractor, contact Council's Water Services Team.
Who Owns the Pipes?
Council is responsible for all pipes up to the point of supply to your property. For most ratepayers the point of supply for water is your water meter and for wastewater is the connection on the main. Any problems up to and including the point of supply are managed by Council. Any problem within your property is the ratepayer’s responsibility. If you are not sure call us.
Non-residential and Hydrant Connections
Backflow protection is required on all connections to a reticulated town water supply.
Fees and Charges
Need More Information?
For more information call Council on (03) 440 0056 or email email@example.com