Code Compliance
The Building Act requires us to process your application for CCC within 20 working days. The clock starts when we receive your complete application. As with building consent applications, the clock will stop if your application is suspended awaiting additional documentation, or payment of development contributions (if applicable) and will restart when the issue has been resolved.
Fees vary for applications depending on the type of project. Where the cost to make a code compliance certificate decision exceeds the fee paid at lodgement of the consent, then additional fees may be charged for time and or inspections. An invoice will be issued detailing any fees and levies payable.
When you apply for a code compliance certificate you will need to confirm the names and contact details for all the people involved in your project e.g., builders, plumbers, engineers etc.
You may also need to supply supporting documentation such as energy certificates, Records of Work or Producer Statements. Your Building Consent Addenda lists the documentation required before a code compliance certificate can be issued and additional documentation may also be requested during inspections (e.g. as-built drainage plan, amendment etc.).
If the building has specified systems such as fire alarms, sprinklers, etc. that have been added, removed, or altered, evidence will be required to prove that they can perform to the performance standards set out in the building consent. We will also issue a compliance schedule and a compliance schedule statement with the code compliance certificate.
Resolving Problems (Complaints process)
Throughout the consenting process the building team maintain a customer focus, however, if you are unhappy with the building team's customer service or decisions, all complaints should in the first instance, be forwarded to the Council's Regulatory Services Manager who will investigate the complaint and determine what further action should to be taken in regard to the complaint.
If the outcome from a complaint is deemed unsatisfactory by the complainant, the matter will be escalated to the Executive Manager of Planning and Environment for determination.
All formal complaints to the Council must be received in writing (email or letter.) Complaints should be addressed to: Regulatory Services Manager, Central Otago District Council, PO Box 122, Alexandra 9340 or emailed to: building@codc.govt.nz
Our standard response timeframe is an acknowledgement within two working days and a response in 10 working days. However, if the issue needs more time we will let you know and keep you updated.
If you have any queries, concerns or complaints about Council's building control functions, guidance on resolving problems can found on the Building Performance website.
The Building Act has provision to obtain a determination. A determination is a legally binding ruling made by the Ministry of Business, Innovation and Employment (MBIE) about matters of doubt or dispute to do with building work. Guidance about determinations can also be found on the Building Performance website.
Determinations Process
If you have a complaint regarding a building or building work and whether it complies with the Building Code this should be discussed with Central Otago District Council in the first instance to try and resolve the complaint. However, if this cannot be resolved the Ministry of Business, Innovation and Employment (MBIE) have the ability to make a determination on the matter.
A determination is a legally binding ruling made by the Ministry of Business, Innovation and Employment (MBIE) about matters of doubt or dispute to do with building work. Guidance about determinations can also be found on the Building Performance website.
https://www.building.govt.nz/resolving-problems/resolution-options/determinations/
Contact
Consents Officer - Building
Phone:(03) 440 0613
Email: building@codc.govt.nz
